SHIPPING + RETURNS
Turn Around Time
Your order will be ready for pickup, or off to ship within 3-5 business days after payment has been received. Once your order is complete you will receive an email notification (please keep an eye on junk box just in case). Please make sure the correct mailing address is given at the time of checkout, as we cannot make changes once a shipping label is created. If you realize a mistake on your mailing address, please contact us immediately in hopes we can change it.
YYC Local Pickup
Free local pickup is available on all purchased orders. Your local pickup will be from the SE community of Mahogany in Calgary, Alberta. We will send an email with further instructions, along with the address once your order is complete. You can select local pickup as an option at the time of checkout.
Domestic + International Shipping
We are currently shipping to Canada and the USA only. At the time of checkout currency will be shown in Canadian Dollars. If you are purchasing from another country, your Credit Card will convert it to your currency. For Canadian orders, you can usually expect your order to arrive within 2-10 business days after shipment. For USA, you can expect your order to arrive up to 10-14 business days. Please note that holiday seasons may influence shipping delivery times. Our shop is located in Canada, orders shipping to the USA could take longer than 14 business days due to customs and border crossing regulations. onyx+ivy is not responsible for custom/duty charges at the border or lost or stolen packages.
We ship all of our items using Canada Post. Please note that your package will be shipped without a tracking number unless specified. If you wish to have your items shipped with a tracking number you must inform us when purchasing.
Return + Exchange Policy
We put a lot of care into making our products and we want you to be happy with your purchase. However, we cannot accept returns or exchanges with our hair scrunchies. If you believe that an item you have received from onyx+ivy is faulty, please contact us immediately.