Shipping Policy
Shipping Policy - The Basics
At Onyx & Ivy, we believe in keeping things simple, transparent, and stress-free. Below you’ll find all the details about how we ship your orders, what to expect, and how we handle any bumps along the way.
Processing Times
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All orders are processed within 5–7 business days.
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During busy seasons (markets, holidays, Pride), processing may take a little longer — but we’ll always keep you updated if there are delays.
Shipping Rates & Delivery (Canada Only)
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We currently ship within Canada only.
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Free letter mail is available for small items such as stickers, rings, and scrunchies. (Please note: letter mail is untracked.)
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Larger parcels ship via tracked package:
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$15 flat rate Canada-wide.
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Free shipping on orders over $100.
Order Tracking
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Orders shipped with our flat-rate or free shipping option will include tracking.
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Letter mail shipments do not include tracking — if you’d like tracking, please select a shipping upgrade at checkout.
Local Pickup (Calgary, AB)
We offer local pickup in Mahogany SE, Calgary. You will receive a pickup email with the exact address once your order is ready. Please keep an eye on your junkmail.
Lost or Delayed Packages
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Onyx & Ivy is not responsible for delays caused by postal carriers.
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For untracked letter mail, we cannot guarantee delivery times or replacements if lost.
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If your tracked package is lost or delayed, please contact the carrier first. Still need help? Reach out to us — we’ll do our best to support you.
Returns & Exchanges
Because many of our items are handmade and made-to-order, we cannot accept returns or exchanges unless your order arrives damaged or incorrect. If there’s an issue, please contact us within 7 days of delivery so we can make it right.
Digital Products
Digital downloads (like teacher tools, calendars, and art prints) are delivered instantly by email and are non-refundable.